Question: In what format will I receive instructions (as a hard copy, on CD)?
Answer: We send all instructions for every model of Caterpillar equipment in an electronic version in PDF format. So you save time and money on the product receiving.
Question: How will I get my instructions?
Answer: All instructions are sent via Internet, depending on a model and a volume of information. Up to 30 MB – to your e-mail (attached file), 30 MB and more – via SendSpace service – protected by personal link reference.
Question: Will I be able to print and copy my instructions?
Answer: Yes, of course. You can print and copy your instructions to electronic media.
Question: How soon will I receive my order?
Answer: You will receive your order within 1-3 days after payment. If we have many orders, the date of receipt can be increased up to 4 days. We will further inform you about it.
Question: What is the size of instructions?
Answer: It depends on a model of your equipment. Here are the averages:
Parts manual – from 600 – 2500 pages.
Service manual – from 1000-4500 pages.
Operation and Maintenance Manual – from 400-2000 pages
Question: How can I make sure that I will receive the order after payment?
Answer: We do not work for a one-time gain. We try to do everything quickly and of high quality to the extent possible for you to become our regular customer. If you still have any doubts, we are ready to provide you with contact information of our customers. You will be able to contact them and ask for a reference about our service.
Question: What payment methods do you accept?
Answer: PayPal, Western Union